PHANGAN YACHTS CO., LTD.
PRIVACY POLICY
Last updated: 20 May 2026
1. ABOUT THIS POLICY
This Privacy Policy explains how Phangan Yachts Co., Ltd. ("Phangan Yachts", "we", "us", or "our") collects, uses, stores, discloses and protects personal data when you contact us, use our website, communicate with us through WhatsApp, Instagram, email, telephone, online forms, partner referrals, or book yacht charter-related services through us.
Company: Phangan Yachts Co., Ltd.
Company Registration No.: 0845568017100
Registered Address: 136/14 Moo 1, Ban Tai Sub-district, Koh Phangan District, Surat Thani Province, Thailand
Website: https://phangan-yachts.com
Contact: info@phangan-yachts.com
We process personal data in accordance with applicable Thai laws, including the Personal Data Protection Act B.E. 2562 (2019) ("PDPA"), and other applicable laws and regulations.
2. OUR ROLE
Phangan Yachts provides yacht charter agency, booking coordination, customer support, marketing, consulting and related services. The actual vessel operation, navigation, crew, safety management and performance of the charter may be provided by independent vessel owners, licensed operators, captains, crews, transfer providers, catering providers, and other service partners.
Depending on the specific transaction, we may act as a personal data controller for our own customer relationship, booking, payment, marketing and compliance activities, and we may disclose necessary booking data to independent service providers so that the requested service can be delivered.
3. PERSONAL DATA WE MAY COLLECT
We may collect the following categories of personal data:
a) Identity and contact data:
- name;
- nationality;
- phone number;
- email address;
- messaging account details, including WhatsApp or social media account information;
- hotel, villa, residence, pickup or boarding location;
- passport or identification details, where required for booking, safety, insurance, legal, immigration, tax, or operator compliance purposes.
b) Booking and service data:
- preferred charter date, time, route, destination and duration;
- number of guests, including children;
- yacht preferences, budget, special requests and itinerary preferences;
- transfer requirements;
- catering, drinks, decoration, photography, watersport or other extra-service requests;
- safety-relevant information voluntarily provided by you, such as mobility limitations, allergies, seasickness risk, or medical considerations.
c) Payment and transaction data:
- invoices, receipts, deposits, payment status and payment references;
- bank transfer confirmations, QR payment confirmations, or crypto transaction references where used;
- billing information;
- refund information.
We do not normally collect full card details. Card, bank or payment data may be processed by third-party payment providers according to their own terms and privacy policies.
d) Communication data:
- messages, emails, call notes and support history;
- feedback, reviews, complaints and post-charter comments.
e) Technical and website data:
- IP address;
- device and browser information;
- website usage data;
- cookies or similar technologies, where used.
4. SENSITIVE PERSONAL DATA
We do not intentionally collect sensitive personal data unless it is necessary for safety, legal compliance, insurance, service delivery, or you voluntarily provide it to us.
Sensitive personal data may include health information, disability-related information, dietary information that may reveal religious beliefs or health conditions, or other sensitive data under the PDPA. Where required by law, we will request your explicit consent before collecting, using or disclosing sensitive personal data.
5. HOW WE COLLECT PERSONAL DATA
We may collect personal data:
- directly from you when you contact us or make an inquiry;
- through our website, forms, WhatsApp Business, email, telephone, Instagram or other communication channels;
- from a person making a booking on behalf of a group;
- from villa managers, hotels, travel partners, subagents, referral partners or event organizers who refer you to us;
- from vessel operators, captains, crews, transfer providers, catering providers, payment providers or other service partners;
- automatically through our website and digital tools, where applicable.
If you provide personal data of other guests, you confirm that you have authority to provide that information and that you have informed those guests about this Privacy Policy.
6. PURPOSES FOR USING PERSONAL DATA
We may collect, use and disclose personal data for the following purposes:
a) Inquiry and quotation management:
- responding to your inquiry;
- understanding your requirements;
- checking yacht availability;
- preparing route, vessel and price options;
- sending quotations and recommendations.
b) Booking and service delivery:
- arranging and confirming charters;
- coordinating with vessel operators, captains, crews and service partners;
- arranging transfers, catering, drinks, decorations, photography, watersports or other extras;
- sending boarding details, itinerary information, safety information and weather updates;
- handling service changes, delays, cancellations, complaints or refunds.
c) Payment and accounting:
- issuing invoices, receipts and payment confirmations;
- processing deposits, balances, refunds and chargebacks;
- keeping financial, accounting and tax records;
- preventing fraud and payment disputes.
d) Safety, compliance and legal obligations:
- complying with applicable laws, regulations, accounting, tax, tourism, marine, insurance, safety and law-enforcement requirements;
- sharing required information with vessel operators, authorities, insurers or professional advisers where necessary;
- managing incidents, claims, disputes or emergencies.
e) Customer care and quality control:
- providing customer support before, during and after the charter;
- collecting feedback and reviews;
- monitoring service quality;
- improving our products, processes and customer experience.
f) Marketing and relationship management:
- sending yacht charter offers, promotions, loyalty benefits, referral program information, seasonal updates and related marine tourism content;
- sending marketing messages only where legally permitted, based on consent, prior customer relationship, or another lawful basis;
- allowing you to opt out of marketing at any time.
7. LAWFUL BASES
Depending on the context, we may process personal data based on one or more of the following lawful bases:
- your consent;
- performance of a contract or steps necessary before entering into a contract;
- compliance with legal obligations;
- legitimate interests of Phangan Yachts, our customers, operators, service partners or other persons, where such interests are not overridden by your rights;
- protection of life, health or safety;
- establishment, exercise or defense of legal claims;
- other lawful bases permitted under the PDPA.
8. DISCLOSURE OF PERSONAL DATA
We may disclose personal data to the following categories of recipients when necessary:
- yacht owners, vessel operators, captains and crews;
- transfer providers, catering providers, photographers, decorators, watersport providers and other requested service partners;
- hotels, villa managers, travel partners or subagents involved in your booking or referral;
- payment providers, banks, accountants, auditors and tax advisers;
- IT, hosting, CRM, messaging, email, cloud storage and business software providers;
- insurers, lawyers, consultants and professional advisers;
- government authorities, courts, regulators, law-enforcement bodies, marine authorities, tourism authorities, tax authorities or other authorities where required or permitted by law;
- potential business successors in the event of restructuring, merger, sale or transfer of business assets, subject to appropriate confidentiality and data protection safeguards.
We only disclose personal data to the extent reasonably necessary for the relevant purpose.
9. INTERNATIONAL TRANSFERS
Some service providers, communication platforms, cloud systems, payment providers, business partners or recipients may be located outside Thailand. Where personal data is transferred outside Thailand, we will take steps required by applicable law to protect the data, including contractual, technical and organizational safeguards where appropriate.
10. MARKETING COMMUNICATIONS AND OPT-OUT
We may send marketing communications by WhatsApp, email, social media, SMS or other channels where permitted by law.
You may opt out of marketing communications at any time by:
- replying "STOP" or "Unsubscribe" where available;
- contacting us at info@phangan-yachts.com;
- asking our team not to send you marketing messages.
Even after you opt out of marketing, we may still send non-marketing messages related to active inquiries, bookings, payments, safety, support, legal notices or service administration.
11. COOKIES AND WEBSITE TOOLS
Our website may use cookies or similar technologies to operate the website, improve performance, remember preferences, measure traffic, support marketing, and improve user experience.
Where required by law, we will request consent for non-essential cookies. You may manage cookies through your browser settings. Blocking some cookies may affect website functionality.
12. RETENTION OF PERSONAL DATA
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including booking management, customer support, accounting, tax, legal, regulatory, insurance, dispute resolution and business record purposes.
Typical retention periods may include:
- inquiry data: for as long as needed to respond and manage customer relationship, unless deletion is requested and no legal basis requires further retention;
- booking, transaction, invoice and accounting records: for the period required by applicable Thai accounting, tax and legal requirements;
- marketing data: until you withdraw consent, opt out, or we no longer need the data for the relevant marketing purpose;
- complaint, claim, incident or dispute records: for as long as necessary to manage the matter and protect legal rights.
When data is no longer needed, we will delete, destroy, anonymize or securely archive it in accordance with applicable law and internal procedures.
13. SECURITY
We use reasonable technical, organizational and administrative measures to protect personal data against loss, unauthorized access, misuse, disclosure, alteration or destruction.
However, no electronic transmission or storage system is completely secure. You should avoid sending highly sensitive information through unsecured communication channels unless necessary.
14. YOUR RIGHTS
Subject to conditions and limitations under the PDPA, you may have the right to:
- be informed about the collection, use and disclosure of your personal data;
- access your personal data and request a copy;
- request correction of inaccurate or incomplete data;
- request deletion, destruction or anonymization of personal data;
- withdraw consent where processing is based on consent;
- object to processing, including direct marketing;
- request restriction of processing;
- request data portability where applicable;
- complain to the competent Thai data protection authority.
To exercise your rights, contact us at info@phangan-yachts.com. We may ask you to verify your identity before processing the request.
15. CHILDREN AND MINORS
Our services may involve families and children as guests. Booking communication is normally handled by an adult customer, parent, guardian or authorized group representative.
If personal data of a minor is required for a booking, safety, insurance or legal purpose, the adult making the booking confirms that they have authority to provide such data.
16. THIRD-PARTY LINKS AND SERVICES
Our website, messages or documents may contain links to third-party websites, payment providers, social media platforms, maps, operators or service partners. We are not responsible for the privacy practices or content of third parties. You should review their privacy policies separately.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date. Material changes may be notified through appropriate channels where required.
18. CONTACT
For privacy questions, data requests or marketing opt-out requests, contact:
Phangan Yachts Co., Ltd.
Email: info@phangan-yachts.com
Website: https://phangan-yachts.com
Registered Address: 136/14 Moo 1, Ban Tai Sub-district, Koh Phangan District, Surat Thani Province, Thailand
PRIVACY POLICY
Last updated: 20 May 2026
1. ABOUT THIS POLICY
This Privacy Policy explains how Phangan Yachts Co., Ltd. ("Phangan Yachts", "we", "us", or "our") collects, uses, stores, discloses and protects personal data when you contact us, use our website, communicate with us through WhatsApp, Instagram, email, telephone, online forms, partner referrals, or book yacht charter-related services through us.
Company: Phangan Yachts Co., Ltd.
Company Registration No.: 0845568017100
Registered Address: 136/14 Moo 1, Ban Tai Sub-district, Koh Phangan District, Surat Thani Province, Thailand
Website: https://phangan-yachts.com
Contact: info@phangan-yachts.com
We process personal data in accordance with applicable Thai laws, including the Personal Data Protection Act B.E. 2562 (2019) ("PDPA"), and other applicable laws and regulations.
2. OUR ROLE
Phangan Yachts provides yacht charter agency, booking coordination, customer support, marketing, consulting and related services. The actual vessel operation, navigation, crew, safety management and performance of the charter may be provided by independent vessel owners, licensed operators, captains, crews, transfer providers, catering providers, and other service partners.
Depending on the specific transaction, we may act as a personal data controller for our own customer relationship, booking, payment, marketing and compliance activities, and we may disclose necessary booking data to independent service providers so that the requested service can be delivered.
3. PERSONAL DATA WE MAY COLLECT
We may collect the following categories of personal data:
a) Identity and contact data:
- name;
- nationality;
- phone number;
- email address;
- messaging account details, including WhatsApp or social media account information;
- hotel, villa, residence, pickup or boarding location;
- passport or identification details, where required for booking, safety, insurance, legal, immigration, tax, or operator compliance purposes.
b) Booking and service data:
- preferred charter date, time, route, destination and duration;
- number of guests, including children;
- yacht preferences, budget, special requests and itinerary preferences;
- transfer requirements;
- catering, drinks, decoration, photography, watersport or other extra-service requests;
- safety-relevant information voluntarily provided by you, such as mobility limitations, allergies, seasickness risk, or medical considerations.
c) Payment and transaction data:
- invoices, receipts, deposits, payment status and payment references;
- bank transfer confirmations, QR payment confirmations, or crypto transaction references where used;
- billing information;
- refund information.
We do not normally collect full card details. Card, bank or payment data may be processed by third-party payment providers according to their own terms and privacy policies.
d) Communication data:
- messages, emails, call notes and support history;
- feedback, reviews, complaints and post-charter comments.
e) Technical and website data:
- IP address;
- device and browser information;
- website usage data;
- cookies or similar technologies, where used.
4. SENSITIVE PERSONAL DATA
We do not intentionally collect sensitive personal data unless it is necessary for safety, legal compliance, insurance, service delivery, or you voluntarily provide it to us.
Sensitive personal data may include health information, disability-related information, dietary information that may reveal religious beliefs or health conditions, or other sensitive data under the PDPA. Where required by law, we will request your explicit consent before collecting, using or disclosing sensitive personal data.
5. HOW WE COLLECT PERSONAL DATA
We may collect personal data:
- directly from you when you contact us or make an inquiry;
- through our website, forms, WhatsApp Business, email, telephone, Instagram or other communication channels;
- from a person making a booking on behalf of a group;
- from villa managers, hotels, travel partners, subagents, referral partners or event organizers who refer you to us;
- from vessel operators, captains, crews, transfer providers, catering providers, payment providers or other service partners;
- automatically through our website and digital tools, where applicable.
If you provide personal data of other guests, you confirm that you have authority to provide that information and that you have informed those guests about this Privacy Policy.
6. PURPOSES FOR USING PERSONAL DATA
We may collect, use and disclose personal data for the following purposes:
a) Inquiry and quotation management:
- responding to your inquiry;
- understanding your requirements;
- checking yacht availability;
- preparing route, vessel and price options;
- sending quotations and recommendations.
b) Booking and service delivery:
- arranging and confirming charters;
- coordinating with vessel operators, captains, crews and service partners;
- arranging transfers, catering, drinks, decorations, photography, watersports or other extras;
- sending boarding details, itinerary information, safety information and weather updates;
- handling service changes, delays, cancellations, complaints or refunds.
c) Payment and accounting:
- issuing invoices, receipts and payment confirmations;
- processing deposits, balances, refunds and chargebacks;
- keeping financial, accounting and tax records;
- preventing fraud and payment disputes.
d) Safety, compliance and legal obligations:
- complying with applicable laws, regulations, accounting, tax, tourism, marine, insurance, safety and law-enforcement requirements;
- sharing required information with vessel operators, authorities, insurers or professional advisers where necessary;
- managing incidents, claims, disputes or emergencies.
e) Customer care and quality control:
- providing customer support before, during and after the charter;
- collecting feedback and reviews;
- monitoring service quality;
- improving our products, processes and customer experience.
f) Marketing and relationship management:
- sending yacht charter offers, promotions, loyalty benefits, referral program information, seasonal updates and related marine tourism content;
- sending marketing messages only where legally permitted, based on consent, prior customer relationship, or another lawful basis;
- allowing you to opt out of marketing at any time.
7. LAWFUL BASES
Depending on the context, we may process personal data based on one or more of the following lawful bases:
- your consent;
- performance of a contract or steps necessary before entering into a contract;
- compliance with legal obligations;
- legitimate interests of Phangan Yachts, our customers, operators, service partners or other persons, where such interests are not overridden by your rights;
- protection of life, health or safety;
- establishment, exercise or defense of legal claims;
- other lawful bases permitted under the PDPA.
8. DISCLOSURE OF PERSONAL DATA
We may disclose personal data to the following categories of recipients when necessary:
- yacht owners, vessel operators, captains and crews;
- transfer providers, catering providers, photographers, decorators, watersport providers and other requested service partners;
- hotels, villa managers, travel partners or subagents involved in your booking or referral;
- payment providers, banks, accountants, auditors and tax advisers;
- IT, hosting, CRM, messaging, email, cloud storage and business software providers;
- insurers, lawyers, consultants and professional advisers;
- government authorities, courts, regulators, law-enforcement bodies, marine authorities, tourism authorities, tax authorities or other authorities where required or permitted by law;
- potential business successors in the event of restructuring, merger, sale or transfer of business assets, subject to appropriate confidentiality and data protection safeguards.
We only disclose personal data to the extent reasonably necessary for the relevant purpose.
9. INTERNATIONAL TRANSFERS
Some service providers, communication platforms, cloud systems, payment providers, business partners or recipients may be located outside Thailand. Where personal data is transferred outside Thailand, we will take steps required by applicable law to protect the data, including contractual, technical and organizational safeguards where appropriate.
10. MARKETING COMMUNICATIONS AND OPT-OUT
We may send marketing communications by WhatsApp, email, social media, SMS or other channels where permitted by law.
You may opt out of marketing communications at any time by:
- replying "STOP" or "Unsubscribe" where available;
- contacting us at info@phangan-yachts.com;
- asking our team not to send you marketing messages.
Even after you opt out of marketing, we may still send non-marketing messages related to active inquiries, bookings, payments, safety, support, legal notices or service administration.
11. COOKIES AND WEBSITE TOOLS
Our website may use cookies or similar technologies to operate the website, improve performance, remember preferences, measure traffic, support marketing, and improve user experience.
Where required by law, we will request consent for non-essential cookies. You may manage cookies through your browser settings. Blocking some cookies may affect website functionality.
12. RETENTION OF PERSONAL DATA
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including booking management, customer support, accounting, tax, legal, regulatory, insurance, dispute resolution and business record purposes.
Typical retention periods may include:
- inquiry data: for as long as needed to respond and manage customer relationship, unless deletion is requested and no legal basis requires further retention;
- booking, transaction, invoice and accounting records: for the period required by applicable Thai accounting, tax and legal requirements;
- marketing data: until you withdraw consent, opt out, or we no longer need the data for the relevant marketing purpose;
- complaint, claim, incident or dispute records: for as long as necessary to manage the matter and protect legal rights.
When data is no longer needed, we will delete, destroy, anonymize or securely archive it in accordance with applicable law and internal procedures.
13. SECURITY
We use reasonable technical, organizational and administrative measures to protect personal data against loss, unauthorized access, misuse, disclosure, alteration or destruction.
However, no electronic transmission or storage system is completely secure. You should avoid sending highly sensitive information through unsecured communication channels unless necessary.
14. YOUR RIGHTS
Subject to conditions and limitations under the PDPA, you may have the right to:
- be informed about the collection, use and disclosure of your personal data;
- access your personal data and request a copy;
- request correction of inaccurate or incomplete data;
- request deletion, destruction or anonymization of personal data;
- withdraw consent where processing is based on consent;
- object to processing, including direct marketing;
- request restriction of processing;
- request data portability where applicable;
- complain to the competent Thai data protection authority.
To exercise your rights, contact us at info@phangan-yachts.com. We may ask you to verify your identity before processing the request.
15. CHILDREN AND MINORS
Our services may involve families and children as guests. Booking communication is normally handled by an adult customer, parent, guardian or authorized group representative.
If personal data of a minor is required for a booking, safety, insurance or legal purpose, the adult making the booking confirms that they have authority to provide such data.
16. THIRD-PARTY LINKS AND SERVICES
Our website, messages or documents may contain links to third-party websites, payment providers, social media platforms, maps, operators or service partners. We are not responsible for the privacy practices or content of third parties. You should review their privacy policies separately.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date. Material changes may be notified through appropriate channels where required.
18. CONTACT
For privacy questions, data requests or marketing opt-out requests, contact:
Phangan Yachts Co., Ltd.
Email: info@phangan-yachts.com
Website: https://phangan-yachts.com
Registered Address: 136/14 Moo 1, Ban Tai Sub-district, Koh Phangan District, Surat Thani Province, Thailand